Frequently Asked Questions

I get a lot of emails about the following topics, so give these a gander and see if they answer your question! If not, feel free to send me an email below!

“I placed an order and haven’t received a confirmation. Did it go through?”

This is very common! Unfortunately, most email platforms send automated business emails to the promotions folder, or * gasp * Spam. Try searching my name, Emilie Rigby, across all folders. If you still don’t see it, reach out and I am happy to send you screenshots of the confirmation if it went through!

“When will my order ship?”

Great question! We are currently working on End of Year sale orders. If your order says SHIPS JANUARY, then it’ll ship by the end of January. If it says SHIPS FEBRUARY, then it’ll ship by the end of February at the latest. SUBSCRIPTION ORDERS: ship out in the first week of the following month after being ordered. They are exempt from any sale promotions. For example, if you subscribe by January 31st, your first order will ship out by February 7th. If you cancel your subscription before the day of the month you subscribed, you will not receive any more subscription ornaments. If your order is a PREORDER for the 2026 Collection, it’ll ship out once all designs in your order are produced. We are on track to begin shipping preorders in March and April, and will likely finish up by May, at which point the ornaments will be in stock and ship out in 1 to 3 business days.

“I love the ornament molds and want to get into this as a hobby, do you know where I can find some?”

It is a super fun craft! Unfortunately, it truly is a lost art. Although the molds were not uncommon in the 19th century (the craft originating in Germany), many were scrapped in WWII. We have most of the remaining molds known to exist. There may be a few duplicates or other designs out there, but we have been searching for 30 years with no luck. I would love to try to recreate some molds, but that is sadly a project for the future.

“Will you make custom ornament designs/colors?”

At this time, I am not able to do any custom ornaments. However, I sometimes offer a custom color option for various sales, so keep an eye out. I also love taking requests! If you have an idea for an ornament, feel free to reach out and I will add it to the R&D list.

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43 Pioneer Street, Cooperstown NY. We are currently open by chance or appointment. Please reach out if you will be in town!